Refund & Cancellation Policy

The short version

Our kits contain hundreds of pre-cut paper and card pieces, so once a box is opened it cannot be resold. We therefore do not accept returns for change of mind. What we do promise is this: if anything arrives damaged or a part is missing, we will put it right — usually by sending replacement parts, and with a full refund if that isn’t enough.

Cancelling an order

You can cancel free of charge any time before your order is dispatched. Write to support@thehiddendraft.in with your order number and we will refund you in full.

Once an order has been dispatched it cannot be cancelled, but the sections below still apply.

Damaged, defective or missing parts

Tell us within 48 hours of delivery and include photographs of the damaged pieces, the packaging, and the sticker on the box. Photographs matter — they let us raise a claim with the courier and work out which parts to send.

Our first remedy is replacement parts. We will post you the affected pieces at no cost so you can carry on building. For a kit of this size this is almost always faster than sending the whole box back and waiting for a new one.

If the kit is unusable, or if we cannot send replacements within a reasonable time, you are entitled to a full refund instead. You choose — we will not push replacements on you if the kit is beyond saving.

Who pays return shipping

In the cases above, we do. If we ask you to send anything back to us, we arrange and pay for the pickup. You will never be out of pocket for a fault that is ours or the courier’s.

What we can’t accept

We cannot offer a refund or replacement where:

• the kit has been opened and you have changed your mind
• pieces have been cut, folded, glued or painted during assembly
• the damage was reported more than 48 hours after delivery
• the build did not turn out as you hoped — these kits are meant to be a challenge, and we are always happy to help you through a difficult step instead

None of this limits your rights under the Consumer Protection Act, 2019.

How refunds are paid

Approved refunds are issued to your original payment method through Razorpay within 5 to 7 working days of approval. Your bank may take a few days more to show the credit.

How to raise a claim

Email support@thehiddendraft.in with your order number, a short description, and your photographs. We reply within one working day.